Remote computer support is a technical service that allows a technician to troubleshoot and solve software or hardware issues or provide technical assistance to a user without physically being present in the same location as the computer. The support technician will use a secure connection to remotely access the user's computer and take control of it to diagnose and fix the problem. This type of support is highly convenient as the user does not have to wait for a technician to visit in-person, and it saves time and money for both the technician and the client. Remote computer support can help with a range of computer-related issues, including software installations, virus removal, network problems, and general troubleshooting.


On-site IT support refers to technical assistance that is provided to computer users physically present at a particular location, such as an office or a manufacturing facility. The goal of on-site IT support is to troubleshoot and resolve any technical issues that a user may encounter, including hardware and software problems, connectivity issues, and network problems. The on-site support technician may perform various tasks, including installing, configuring, and upgrading software and hardware components, providing training to users on new systems or applications, and offering advice on best practices and security measures. On-site support enables businesses to enhance their efficiency, minimize downtime, and ensure their IT systems operate optimally.


Managed services refer to the practice of outsourcing IT to a third party like itX365. itX365 will maintain and monitor a clients technology infrastructure, including networks, servers, and applications in real-time, ensuring that technology remains operational and secure. Our managed services also include help desk support, system management, software updates, backups, and data recovery services. The goal of computer managed services is to minimize downtime, improve security and reliability, reduce costs, and increase the efficiency of IT operations. By outsourcing these responsibilities, companies can focus on core business activities and leave the responsibility of maintaining and managing their technology infrastructure to professionals, which can benefit their business.

managed it services

At itX365, we take pride in being a boutique managed IT service provider, offering unparalleled IT solutions and support services to small to medium sized businesses in Perth and the surrounding areas. Our team of experienced IT professionals are dedicated to providing top-notch end to end IT support to companies with user bases ranging from 1 to 50. We understand the unique needs of each business we serve, and strive to provide tailored IT solutions that meet and exceed our clients' expectations. Our approach is focused on providing quality services that give businesses the peace of mind and freedom to focus on their core competencies. With our commitment to staying up to date with the latest technologies and our unrivaled customer service, itX365 is the partner you can trust for all your IT needs.

managed firewall security services

One of the biggest challenges that small businesses face in today's digital world is keeping their data and systems safe from hackers. Unfortunately, hackers have become increasingly sophisticated in their methods, and many small businesses just don't have the resources or expertise to keep up. That's where itX365 comes in. By offering enterprise-level managed firewall appliances with monitoring, our company provides small businesses with the peace of mind that their data and systems are protected against the latest threats. With our expertise in cybersecurity, we can help ensure that your business is safe from attackers who are always looking for vulnerabilities to exploit. So if you're running a small business and want to keep your data safe, contact us today to learn more about our powerful and affordable cybersecurity solutions.

private cloud hosting

ItX365 is proud to announce our exciting new partnership with a local data center based in the beautiful city of Perth. The partnership will allow us to offer our clients unparalleled levels of customizability and security when it comes to virtual server hosting. Our private virtual server hosting solutions are designed to meet the unique needs of each client, and with the support of our local data center, we are now able to offer even more flexibility and reliability. Our state-of-the-art servers are backed by cutting-edge technology, ensuring that your website or app always runs at full speed and with maximum uptime. With ItX365's private virtual server hosting, you can rest assured that your sensitive data is kept safe and secure at all times. Our dedicated team of experts is always on hand to provide you with the support you need, so why wait? Contact us today to learn more about our custom hosting solutions!

website and dns hosting

At itX365, we take pride in offering our clients comprehensive services that cater to their diverse needs. Apart from our primary offerings, we also provide managed DNS and website hosting services that ensure our clients' online presence is always secure, dependable, and optimized. Our website hosting services are carefully designed to cater to our local client base in Perth, providing improved SEO while maintaining the highest level of security and reliability. We are committed to providing our clients with a seamless online experience, and our website hosting solutions play a key role in fulfilling that objective. Whether you are a small business owner, a startup, or a large corporation, our managed DNS and website hosting solutions are guaranteed to take your online presence to the next level. Trust us to host your website, ensuring it is always accessible to your valued customers and positioned for success.

consulting & break fix services

At itX365, we understand that not all of our clients may require immediate assistance for any technical issues they may encounter. That's why we offer our Break Fix Support - a flexible solution that's designed to cater to your specific needs. Our expert technicians are always available to help diagnose and troubleshoot any problems you might encounter with your IT infrastructure or software, should they arise. Our team of professionals are highly experienced, knowledgeable, and trained to provide you with the quick and effective support you need, without having to worry about being charged for priority service. With Break Fix Support, you can have peace of mind knowing that your IT needs are being taken care of, and your business can continue to operate smoothly and efficiently. Contact us today to learn more about how we can help you!

VoIP phone pbx services

itX365 offers a cutting-edge IP Telephony solution designed to revolutionize the way you communicate within your business. By adopting our IP Telephony solution, you will experience an immediate and significant reduction in monthly telecommunication costs, freeing up funds that can be allocated towards other important business initiatives. Our solution is also designed to improve employee productivity and collaboration, enabling them to work together more seamlessly and efficiently, ultimately delivering better overall results for your business. This innovative technology puts you on a pathway to the greater efficiency driven by converged communications, which allows you to integrate your voice, data, and video communications into one network, leading to improved communication, collaboration, and cost savings. So, whether you are looking to reduce costs, boost productivity, or simply stay ahead of the competition, itX365 is the right choice for your business.

Microsoft outlook

Our team of experienced technicians is well versed in all aspects of Microsoft Outlook, from setup and configuration to troubleshooting and maintenance. We understand the importance of being able to manage your email, calendar, and contacts with ease, and we are dedicated to ensuring that you have a seamless experience with Microsoft Outlook. As part of our support services, we can assist with resolving any issues or errors that you may encounter when using Microsoft Outlook. We can also provide guidance on how to use Outlook more effectively and efficiently, helping you to get the most out of this powerful tool. Whether you need help with installation, configuration, or ongoing support for Microsoft Outlook, our team at itX365 is here to assist you every step of the way. Contact us today to learn more about our services and how we can help streamline your productivity with Microsoft Outlook.

Microsoft onedrive

Our highly-skilled team of experts can help install, setup, and troubleshoot your OneDrive account to ensure a smooth and hassle-free experience. Here at ITX365, we understand how important it is to have your files and documents accessible and organized, and we are committed to providing top-notch service to make that happen. Our technicians are knowledgeable in all aspects of OneDrive, and are equipped to handle any issue that may arise during the process. We take pride in our customer satisfaction and will do everything in our power to guarantee the success of your OneDrive implementation. Whatever your needs may be, ITX365 is here to help you take full advantage of the amazing features of Microsoft OneDrive.

microsoft word

Our team of expert technicians will ensure that your installation process is hassle-free, allowing you to quickly and efficiently access Microsoft Word's powerful word-processing tools. With their extensive knowledge and experience, our IT professionals will guide you through every step of the installation process, from downloading the necessary files to configuring your settings for optimal performance. At itX365, we pride ourselves on our commitment to customer satisfaction and strive to provide the highest quality service to all of our clients. So, whether you are a small business owner or a large enterprise, trust us to help you get the most out of Microsoft Word with our fast and reliable installation support.

microsoft excel

With our team of experts, we ensure that your Excel implementation is seamless, reliable, and customized to meet your unique business needs. Our installation process is meticulous, and we make sure that every component of Excel is installed and configured correctly. Our setup services include the configuration of Excel features such as PivotTables, data analysis, and reporting tools to match the specific requirements of your business. We provide support services to ensure that your Excel implementation is optimized for maximum productivity, and our expert team is available to address any issues that may arise. You can count on itX365 to provide you with the highest level of service and support for all your Excel needs.

microsoft teams

itX365 is an expert provider of cutting-edge technological solutions for businesses of all sizes. Our top-of-the-line services can help streamline communication and collaboration across your organization, ensuring that everyone is on the same page and working towards shared goals. With our proven expertise in the field of Microsoft Teams integration, we can install and configure this powerful tool to seamlessly integrate into your existing PBX phone system. This means that your team will be able to make and receive external phone calls with ease, without ever having to leave the Teams interface. Our skilled technicians are dedicated to ensuring that every aspect of your systems is running at peak performance, so you can focus on what matters most: growing your business. Trust itX365 to handle all of your technological needs with the utmost professionalism and care.

microsoft powerPoint

itX365 is a dedicated and reliable technology services provider that offers comprehensive and reliable assistance to its clients on an array of technology-related issues. One of the areas that we specialize in is the installation and support of Microsoft PowerPoint. At itX365, we pride ourselves on our team's vast knowledge and expertise in this field, as well as our commitment to providing excellent customer service. Whether you need help with installing Microsoft PowerPoint on your device, troubleshooting any issues that may arise, or simply want some guidance on how to make the most of this powerful platform, we are here to help. Our team of experts will work with you on a one-on-one basis to ensure that your needs are met and that you are fully satisfied with our services. Let us help you make your next presentation a success with our top-notch Microsoft PowerPoint installation and support services.