Hardware as a Service

Hardware as a Service (HaaS) is a way for businesses to access computers and ongoing IT support through a predictable monthly service fee, rather than purchasing and managing their own equipment.
With itX365 HaaS, Perth businesses receive standardised desktop computers or Lenovo ThinkPad laptops with fully managed IT support included.
Our service covers device configuration, ongoing support, maintenance and hardware lifecycle management.
The objective is simple: keep employees productive without the complications of computer ownership and unexpected covered replacement expenses.

Traditional computer rental primarily provides equipment for a recurring fee, with support and replacement arrangements depending on the rental agreement.
itX365 Hardware as a Service combines the computer with fully managed IT support, including software troubleshooting, security management, maintenance and device replacement.
When a HaaS computer develops a persistent problem, we can replace it with a suitable device rather than spending excessive time repairing it.
Our focus is on providing a reliable, fully managed computing service rather than simply supplying rental equipment.

itX365 primarily provides standardised business-grade desktop computers and Lenovo ThinkPad laptops.
We select equipment based on employee requirements, business applications, performance needs and compatibility with your existing IT environment.
Depending on the agreed package, compatible monitors, docking stations, keyboards and mice may also be included.
Standardising our equipment makes computers easier to configure, manage, troubleshoot and replace.

If your HaaS computer develops a hardware or software problem, our support team will assess the issue.
Where troubleshooting is likely to take excessive time, we can arrange a suitable replacement computer rather than continuing lengthy repairs.
The problematic device can then be investigated separately, repaired or refurbished where practical.
This replacement-focused approach is designed to reduce employee downtime and avoid unnecessary support costs. Replacement arrangements are subject to your HaaS service agreement.

This includes ongoing computer management, software support, troubleshooting, maintenance and applicable device security management.
For businesses already using itX365 managed IT services, adding HaaS generally involves only a relatively small increase in the existing monthly support cost.
This means customers receive both the computer and its ongoing IT management through one service provider.

Covered hardware replacements are included in the agreed HaaS monthly service fee.
Unlike purchasing and maintaining your own computers, there is generally no need for separate repair quotations, purchase approvals or individual invoices for covered device swaps.
This reduces administrative work and makes IT expenses more predictable.
Any exclusions, accidental damage arrangements or other applicable charges are governed by your HaaS agreement.

Under the itX365 Hardware as a Service (HaaS) model, all supplied computers and laptops remain the property of itX365 while they are provided under the service agreement.
However, customers have the flexibility to purchase their HaaS computers outright at any time.
The purchase price is based on the equipment's fair market value at the time of purchase, taking into consideration factors such as its age, condition and specifications.
This gives businesses the freedom to continue using fully managed computers through HaaS or transition to hardware ownership when their requirements change.
With itX365 HaaS, you're not locked into renting equipment indefinitely — you have the option to own it.

Our HaaS model is designed to make more efficient use of business computer hardware.
When a device is replaced, it doesn't necessarily mean the equipment has reached the end of its useful life.
itX365 assesses returned computers and, where practical, repairs, refurbishes and redeploys them. Functional components may also be reused, while equipment that cannot be economically repaired can be directed to appropriate recycling.
This helps extend the useful life of computer equipment and reduce unnecessary electronic waste.